Frequently Asked Questions

1.
How is the Google Search Appliance different from other enterprise search solutions?
2.
What features does the Google Search Appliance offer that no one else has?
3.
Will Google's ranking work behind the firewall?
4.
How does Google Search Appliance pricing compare to traditional software solutions?
5.
Why offer an appliance instead of shipping traditional enterprise software?
6.
Does the Google Search Appliance handle document-level security?
7.
Does the Google Search Appliance work with Lotus Domino?
8.
Can content management systems be crawled by the Google Search Appliance?
9.
Does the Google Search Appliance integrate with corporate portal systems?
10. What about searching dynamically generated content?
11. Can the Google Search Appliance index NT and NFS file systems?
12. Will the Google Search Appliance search non-web document types like Microsoft Office™ or PDF?
13. Can the Google Search Appliance search databases directly?
14. Does Google provide support for categorization?
15. What if something goes wrong with the Google Search Appliance hardware?
16. Do I need to know how to administer Linux to run the Google Search Appliance?
17. Is the Google Search Appliance available internationally?
18. How do I buy a Google Search Appliance?

1. How is the Google Search Appliance different from other enterprise search solutions?

The Google Search Appliance works right out of the box, with minimal effort required for installation and maintenance. And Google's intelligent software delivers results of the same unparalleled quality Google delivers across the web. Because it's a completely self-contained appliance, no expensive and time-consuming professional services are required to keep your search running at peak efficiency.

2. What features does the Google Search Appliance offer that no one else has?

Google's unique PageRank™ and hypertext analysis ranking methods identify the best-quality pages on your intranet and web sites, making it easy for users to find the information they need.

Google also delivers unique user-focused features like automated spell-checking, cached pages, dynamic snippets, indented results, SafeSearch filtering, and automatic conversion of Microsoft Office and PDF files to HTML.

3. Will Google's ranking work behind the firewall?

Google's search algorithms use more than 100 factors to determine the ranking of search results, many of them independent of link structure. With billions of searches to use as a basis for research and one of the industry's largest engineering groups dedicated to solving search problems, Google has consistently set the standard for search quality and innovation.

The best way to see how well Google's ranking system works behind your firewall is to complete our request information form to request an online demo and more information from our sales representatives. We're confident your users will prefer Google's results.

4. How does Google Search Appliance pricing compare to traditional software solutions?

Google Search Appliance pricing is simple. There is a single price for the solution that includes two years of updates and support for the hardware and the software, and no hidden maintenance or professional service fees. And there’s no need to purchase separate maintenance contracts for operating system and hardware.

5. Why offer an appliance instead of shipping traditional enterprise software?

The Google Search Appliance delivers a simpler, more reliable solution with a lower total cost of ownership (TCO) than traditional enterprise software can offer. Because all customers run the same hardware configuration, Google's software is more thoroughly tested. Because there's no need to run Google software on multiple operating systems, we're able to develop new features more quickly. And you get a lower TCO because there's no need to manage the complexities of the underlying operating system yourself.

6. Does the Google Search Appliance handle document-level security?

Yes. Google provides a crawl system protected by basic authorization and NTLM authentication and Google enforces access rights for those performing searches. Users see only the results for documents they are authorized to see.

7. Does the Google Search Appliance work with Lotus Domino?

Yes. Google automatically recognizes Lotus Domino systems.

8. Can content management systems be crawled by the Google Search Appliance?

Yes. The Google Search Appliance works with content management systems (CMS) including BroadVision, ATG, Vignette, and others.

9. Does the Google Search Appliance integrate with corporate portal systems?

Yes. Using Google's simple XSLT stylesheet, you can easily generate results that plug into a corporate portal framework.

10. What about searching dynamically generated content?

The Google Search Appliance easily crawls and searches dynamic Web pages, and automatically recognizes and handles dynamic session IDs common to many personalization and J2EE architectures.

11. Can the Google Search Appliance index NT and NFS file systems?

Yes. You can index file systems by setting up an HTTP interface. NT file systems can do this with IIS, and NFS file systems can do this using Apache.

12. Will the Google Search Appliance search non-web document types like Microsoft Office™ or PDF?

Yes, Google searches more than 200 file types, converts them to HTML, and even provides hit highlighting in the search results. This makes it faster for users to look at files without having to launch additional desktop applications.

13. Can the Google Search Appliance search databases directly?

You can search database content if you have an application that serves database content as web pages, or if you export tables to XML files on a web server. Either approach enables Google's crawler to index those files via HTTP. Search results can be formatted using Google's XSLT stylesheet. The Google Search Appliance will offer even more direct database indexing support in the future.

14. Does Google provide support for categorization?

While Google is focused on search, the Google Search Appliance works well with categorized information (users search by category). Categories are created by either (a) using meta tags in the HTML source (a technique common to many content management systems) or (b) defining subcollections using the Google Search Appliance Admin Console.

15. What if something goes wrong with the Google Search Appliance hardware?

Google supports the Google Search Appliance hardware for the entire two-year license term, which includes maintenance and replacement if necessary. The internally clustered GB-5005 and GB-8008 models can withstand multiple hardware failures and will continue serving without any downtime. When using the single-server GB-1001, many Google customers choose to deploy two units and mirror them for added reliability.

16. Do I need to know how to administer Linux to run the Google Search Appliance?

No. You never need to deal with the underlying operating system when administering the Google Search Appliance. This is one of the ways Google keeps the total cost of ownership (TCO) low.

17. Is the Google Search Appliance available internationally?

At this time, the Google Search Appliance is only shipping to locations in the United States and Canada. If you are located internationally, but your organization has access to a location in the United States or Canada, it is possible the Google Search Appliance can meet your needs today. Please contact us via our request information form, and be sure to include the state or province from your United States or Canadian location.

18. How do I buy a Google Search Appliance?

Just fill out our request information form, and a Google sales representative will contact you.